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What our clients say about our service...

Your feedback is incredibly important to us. We are deeply passionate about offering a compassionate, caring and person-centred service. Read some of our feedback below and if you've used our service feel free to leave a review of your own....
 

Our feedback...

Excellent Service PoorNot greatGoodGreatExcellent Service

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You have made such a difference to my young person and the non judgemental support has been priceless. We would have been in a far different place I feel without the support that we have had.

Parent/carer of a child/young person

2023-01-16

Excellent Service PoorNot greatGoodGreatExcellent Service

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The clinical supervision and support my team and I received from Dr Ankers was incredibly helpful and we are very much looking forward to continuing with this support.

Parent/carer of a child/young person

2023-07-20

Excellent Service PoorNot greatGoodGreatExcellent Service

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Super professional and friendly staff that help you and your child feel heard and valued. Really flexible around real life, for example, if an appointment is cut short or cannot be attended, staff are really helpful in rescheduling with no judgement and complete understanding that life sometimes gets in the way. The quality of care given is top tier.

Parent/carer of a child/young person

2024-06-18

Excellent Service PoorNot greatGoodGreatExcellent Service

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Our doctor has been so supportive and reassuring

Parent/carer of a child/young person

2024-01-19

Excellent Service PoorNot greatGoodGreatExcellent Service

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It's really nice to have access to counselling for children in Stafford that, although quite expensive, is so much better than waiting for a CAMHS appointment. Thank you!

Parent/carer of a child/young person

2024-01-19

Excellent Service PoorNot greatGoodGreatExcellent Service

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I found Abacus Psychology Services online when i was in search for answers as to why i was feeling constantly depressed and anxious over 10 years, it was through the continuous support and effort of the staff at this practice as well as assessments that we were able to identify that i am in fact Autistic. Without the help and support over the past couple of months from this team i would still be in search for answers. I would highly recommend my friends and family to use this service as i felt so relaxed and heard throughout my Autistic Assessment process, i have learnt so much about Autism already from this service :)

A client

2024-05-09

Excellent Service PoorNot greatGoodGreatExcellent Service

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Helen was really helpful and made us feel as ease from start to finish

Parent/carer of a child/young person

2023-05-13

Excellent Service PoorNot greatGoodGreatExcellent Service

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Having a safe space to offload and regain some clarity is so valuable and much needed

Parent/carer of a child/young person

2024-03-28

Excellent Service PoorNot greatGoodGreatExcellent Service

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David really helped me be able to open up about the struggles I have been through and learn to process my trauma better. I felt like I had a safe space to talk and learn where my mind and emotions were focused on, and what I was struggling with most. It helped me to have things reflected back and at times questioned. I'm really grateful for having the support over times where I really needed it.

A client

2023-01-13

Excellent Service PoorNot greatGoodGreatExcellent Service

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Abacus have been amazing, everything has been dealt with in a highly professional manor making us feel at ease throughout. Nothing has been too much trouble, any questions we have had have been dealt with promptly.

Parent/carer of a child/young person

2023-02-01

Excellent Service PoorNot greatGoodGreatExcellent Service

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We have had various support needs for family members over the years and we have felt very comfortable with support given over this time, always considered and compassionate for all involved

Parent/carer of a child/young person

2023-05-09

Excellent Service PoorNot greatGoodGreatExcellent Service

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Support ongoing. Very happy with how the sessions are going.

Parent/carer of a child/young person

2023-09-09

Excellent Service PoorNot greatGoodGreatExcellent Service

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Since we have received (Name Removed) diagnosis we are now going through the process with the charities, the government website and local authority. Thank you for all your help and support with Caleb.

Parent/carer of a child/young person

2024-01-23

Excellent Service PoorNot greatGoodGreatExcellent Service

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Only had one session as an initial consultation, so can’t say any more yet but a great start Lilah felt at ease and would be more than happy to come back.

Parent/carer of a child/young person

2024-01-19

Excellent Service PoorNot greatGoodGreatExcellent Service

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I'm finding it helpful sitting in on sessions with my 31year old son at his request, even though it is unusual. I find it enables me, to understand my son's issues, more clearly and we reinforce the sessions by continuing the conversations. Thank you Dave . 😊

Parent/carer of a child/young person

2023-07-21

Excellent Service PoorNot greatGoodGreatExcellent Service

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I feel that the therapist we saw was very focused on one aspect of my child's difficulty and didn't really explore this. They were very lovely, but it didn't seem to move him forwards. I kept asking what the focus of the work was, with my child's consent, but there wasn't one. I feel that the support could have been concluded in 2 sessions rather than having to pay for 6.
Despite this, I would recommend Abacus to other people as it is probably just my experience.

Parent/carer of a child/young person

2024-06-18

Excellent Service PoorNot greatGoodGreatExcellent Service

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Helen was brilliant explaining the process every step of the way

Parent/carer of a child/young person

2023-09-27

Excellent Service PoorNot greatGoodGreatExcellent Service

great

Great service

A Parent/ Carer

Excellent Service PoorNot greatGoodGreatExcellent Service

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David has been a massive help to me when it comes to improving/increasing my confidence as well as anger problems/shutdowns I've struggled with in the past. I've been seeing David since 2019 and he deserves a lot of credit for how smooth the transition was over to his current company (Abacus). I still see/speak to David once a month and it's really important to me!

A client

2024-01-19

Excellent Service PoorNot greatGoodGreatExcellent Service

Life changing

"Helen has literally changed my life. (Child) has been reluctant to receive any support but supporting me to support him has had huge impact on our family. At the time of involvement it felt like we had a small army of support but nobody got it until Helen. Although I feel theraputic parenting has always been part of how I parented she has definitely fine tuned it and she has made me look at things through a different lens at times which has helped me further understand my Son. A few of her key words of advice have become mantra's to me when I am feeling frustrated or at a loss and she has helped me recognise the progress and the positives even when things are very difficult.
I can't thank her enough."

Parent/Carer

2024-10-15

Excellent Service PoorNot greatGoodGreatExcellent Service

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The support and understanding that we have received in regards to our young person has been outstanding. Nothing is to much trouble .
There is always a clear plan and quick response to Any of our concerns,
Child led and guidance for parents as been extremely useful. There has never been any pressure on our young person ,
Excellent support from Dr Elicia Boulton

Parent/carer of a child/young person

2024-02-24

Excellent Service PoorNot greatGoodGreatExcellent Service

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Support is in the early stages as only had 2 sessions. Very happy with what we’ve received so far.

Parent/carer of a child/young person

2023-06-23

Excellent Service PoorNot greatGoodGreatExcellent Service

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Professional, supportive and easy to talk to. My son has never been able to connect with many professionals but David really makes him feel at ease. He just seems to know the questions to ask and how to discuss the sensitive issues.
We are so happy we found you

Parent/carer of a child/young person

2023-07-21

Excellent Service PoorNot greatGoodGreatExcellent Service

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My daughter loved Dr Helen and really enjoyed all their sessions together.

Parent/carer of a child/young person

2023-06-04

Excellent Service PoorNot greatGoodGreatExcellent Service

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I phoned so many people to get an autism assessment. David was the first person I spoke to who really treated me like an individual rather than 'another client to schedule in'. It was by the far the nicest introduction to a mental health service I have had. And the best bit, he did what he said he would do! It sounds small but when someone says they'll call me back, I don't often expect it, but even on a Friday he called me back about my enquiry. Thank you so much.

A client

2023-09-08

Excellent Service PoorNot greatGoodGreatExcellent Service

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I don’t think I can give more feedback other than both times I have been to Abacus I have found it invaluable, it really made a huge difference to my life.

A client

2024-06-18

Excellent Service PoorNot greatGoodGreatExcellent Service

Life changing

Helen has literally changed my life. (Child) has been reluctant to receive any support but supporting me to support him has had huge impact on our family. At the time of involvement it felt like we had a small army of support but nobody got it until Helen. Although I feel theraputic parenting has always been part of how I parented she has definitely fine tuned it and she has made me look at things through a different lens at times which has helped me further understand my Son. A few of her key words of advice have become mantra's to me when I am feeling frustrated or at a loss and she has helped me recognise the progress and the positives even when things are very difficult.
I can't thank her enough.

Parent/carer of a child/young person

Excellent Service PoorNot greatGoodGreatExcellent Service

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Expert , professional supervision for a wide variety of staff at all levels and roles in our schools - invaluable support - thank you 😊

Parent/carer of a child/young person

2023-05-25

Excellent Service PoorNot greatGoodGreatExcellent Service

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Amazingly supportive experience.

Parent/carer of a child/young person

2023-07-09

Care you can trust...

At Abacus Psychology all of our Psychologists have up to date DBS checks and are registered with the Health and Care Professions Council - the regulatory body for Practitioner Psychologists.

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